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Services for Disabled Customers
Accessibility Services Accessibility Services

Customers who require guiding or assistance may notify the Taipei 101 Customer Service Center ahead of time, request assistance on arrival, or press the service button found in accessible elevators. Taipei 101 will send a representative to assist you as soon as possible.

Accessible Restaurants

Six dining establishments in Taipei 101 have received Accessible Restaurant certifications from Taipei City`s Department of Urban Development, including Sweet Tea, Jean-Paul Hevin, STAY, Hunghwa Teppanyaki, Din Tai Fung, and the Taipei 101 Food Court.

Accessible Elevators

All elevator lobbies in the Taipei 101 Shopping Mall (Songzhi red elevators, Xinyi green elevators, Xinyi orange elevators, and Songzhi orange elevators) are equipped with an accessible elevator with braille signage, audio guidance, emergency contact buttons, and hand rails for use by seniors and people with limited mobility.


We provide wheelchairs for seniors and people with limited mobility. Please notify the Taipei 101 Customer Service Center if you require a wheelchair and one of our customer service representatives will be happy to assist you.

Accessible Restrooms

The accessible restrooms in the Taipei 101 Shopping Mall are spacious and equipped with handrails to ensure ease of use by people in wheelchairs.

For detailed locations, please refer to the mall floor guide or inquire at the Customer Service Center.

Disabled Parking Spaces

26 car parking spaces on floors B2 - B4, and 60 motorcycle parking spaces on Floor B2, are reserved for people with disabilities.

The Taipei 101 Customer Service Center is located on the B1 floor of the Shopping Mall. Upon entering the building from its two main entrances (Songzhi Road Entrance/Hsinyi Road Entrance), you may access the B1 floor by elevator or escalator. Proceed towards the central round-about to reach the Customer Service Center. If you have any questions, please request assistance from the security personnel stationed at the entrances of the building who will guide you to the Service Center for further attendance. Physically impaired customers who are in need of assistance are welcome to call us at 02-8181-8800 for special services.