101 Pay
- Enjoy Rewards and the Best Deals
- Credit/Debit Card Compatibility
- Supports any credit card/debit card issued in Taiwan (VISA/MASTER/JCB)
- Membership and Payment Integration
Download Now TAIPEI 101 Pay
How to Use 101 Pay
Binding Process
Step 1
Click Add New Card
Step 2
Agree to the Binding Terms
Step 3
Enter credit card information and your mobile number
Step 4
Card Binding Success
101 Pay Payment Process
Step 1
Open Membership Barcode
Step 2
Present the membership barcode to the service staff to scan and verify membership status
Step 3
Click on 101 Pay to select the prepaid credit card.
Step 4
Present the barcode to the service staff to scan for payment
Q&A
What are the requirements for using 101 Pay?
- To use 101 Pay, please download the TAIPEI 101 MALL App and log in with your Member account.
You can link valid and activated Visa, MasterCard, or JCB credit cards issued in Taiwan, as well as debit cards with signature function.
American Express, Diners Club, and UnionPay cards are not supported.
Can I use 101 Pay if I am not a TAIPEI101 Member?
- 101 Pay is an exclusive service for TAIPEI101 Members.
You must become a member and download the 101 App, then complete the linking process to use it.
Is there a limit to the number of credit cards I can link?
- You can link up to 20 credit cards.
How do I link a credit card to 101 Pay?
- After downloading the TAIPEI 101 MALL App and logging in with your Member account, go to the 101 Pay section to set up your account.
During the initial setup, you will be prompted to create a payment password, or enable Touch ID or Face ID.
Once set up, you can proceed to link your credit card.
※ A NT$2 authorization will be made during the process, but this amount will not be charged to your account.
How do I set a default credit card for payments?
- You can select one of your linked cards as the default payment card.
※ If you do not manually select one, the first card you linked will automatically be set as your default.
Can supplementary/add-on cards be linked?
- Currently, only valid and activated Visa, MasterCard, and JCB credit cards issued in Taiwan are accepted, along with debit cards with signature function.
American Express, Diners Club, and UnionPay cards are not supported.
What credit cards can be linked to 101 Pay?
- Credit cards that can be linked to 101Pay must be issued by one of the 31 banks participatingin the [National Credit Card Center (NCCC) Identity Verification Service].Please refer to NCCC announcements for the latest list of participating banks. If you have any questions regarding the identity verification function in cooperation with NCCC, please contact your card-issuing bank. Thank you for your support and cooperation.
How do I manage or edit my linked credit cards?
- Go to the 101 Pay section in the TAIPEI 101 MALL App, then select Manage My Cards to view or edit your linked cards.
Can the same credit card be linked to multiple member accounts?
- Unfortunately, to prevent fraudulent activities or abnormal transactions, the same credit card cannot be linked to more than one member account.
Why isn’t the SMS verification code sent to my registered phone number?
- To verify you are the cardholder, the SMS code is sent to the mobile number registered with your issuing bank.
If you do not receive the code, please contact your card-issuing bank.
What if I enter the verification code incorrectly or don’t enter it within 10 minutes?
- Tap "Resend" to request a new SMS verification code.
If the code still doesn’t arrive, please contact your issuing bank.
What should I do if I don’t receive the SMS verification code?
- What should I do if I don’t receive the SMS verification code?
Please check:
1.Your phone can receive SMS
2.There’s enough storage for messages
3.Your phone can receive business messages
Still not receiving it? Tap "Resend" or contact your card-issuing bank.
How do I delete a linked credit card?
- Go to [101 Pay] > [Manage My Cards] > tap [Edit] > [Unlink].
※ If the deleted card is your default, the first linked card will automatically become the new default.
Why do I need to set a password before using 101 Pay?
- For your security, a 6-digit transaction password is required when setting up 101 Pay.
This password is needed for each payment or when changing settings.
If your device supports biometric login (Touch ID/Face ID), you can enable it under [Member Center] > [Settings].
What if I forget my 101 Pay password?
- On the password entry screen, tap “Forgot Password” and follow the steps to reset via member verification.
How can I change my transaction password?
- Go to [Member Center] > [Change Password] to update it.
Can I use Touch ID or Face ID instead of a password?
- Yes. After setting a transaction password, you’ll be prompted to enable biometric login.
You can also activate it manually under [Member Center] > [Settings].
If I uninstall the app, will my linked cards still be there?
- Yes. As long as you’re using the same device, reinstall the app and log in — your linked cards will still appear under [101 Pay].
Can I still use 101 Pay after changing devices?
- Yes, but you’ll need to relink your credit cards after installing the app and logging in on your new device.
Can I use 101 Pay on multiple devices?
- Sorry, 101 Pay can only be used on one device per member account at a time.
Which mobile devices support 101 Pay?
- Available on Android 6.0+ and iOS 10.0+ devices.
What if I lose my phone?
- Immediately log in to the 101 website Member Center to change your password and protect your account.
Then call customer service at (02) 8101-8800 to unlink your cards.
To use 101 Pay again, reinstall the app and rebind your cards.
How do I use 101 Pay to make a payment?
- Open the 101 APP → Tap the top-right barcode icon → Select 101 Pay → Enter your transaction password or use Touch ID / Face ID → Present the QR code to the store staff for scanning.
※ Remember to show your member barcode first to earn shopping points.
Why is my 101 Pay locked?
- After 3 incorrect password attempts, 101 Pay will be temporarily locked. Please use the “Forgot Password” option to reset and unlock it.
Is there a transaction limit when using 101 Pay?
- There’s no set limit, as long as it’s within your card’s credit limit.
※ For purchases over NT$3,001, an OTP verification SMS from your bank may be required.
Why did I receive an OTP SMS from my bank when using 101 Pay?
- For added security, your bank may send a one-time password (OTP) when the transaction amount exceeds a certain threshold. Follow the app instructions to complete payment.
What if I don’t receive the OTP SMS?
- The code is sent to the phone number registered with your issuing bank. If you don’t receive it, please contact your bank.
Why did my linked card fail during payment?
- It could be due to expired card, card suspension, or insufficient credit limit. Please check with your bank.
Where can I use 101 Pay in Taipei 101?
- 101 Pay is only available at participating stores within Taipei 101 Mall.
It cannot be used at: Apple TAIPEI 101, ZARA, Massimo Dutti, Chanel Beauty, ABC Cooking Studio, McDonald’s, WORLD GYM Elite, The One Cultural Shop, valet services, VIP club dining, gift certificates, vouchers, and tailoring services.
Is 101 Pay secure?
- Yes. The 101 App is MAS security certified, and all transactions are protected with PCI DSS standards and encryption technologies. Combined with your password and bank-issued OTP, this ensures every payment is secure.
Is there a time limit for the payment barcode?
- Yes. Each 101 Pay QR code is valid for one-time use and will expire after 5 minutes. A new code will be generated automatically.
Will I receive a notification after payment?
- Yes. You’ll receive a push notification from the app. You can also view your transaction details under [Member Center] > [Purchase History].
How can I check my 101 Pay transaction history?
- Open the app and go to [101 Pay] > [Transaction History] to view your payment records.
Do I still need to show my membership card or e-membership barcode when paying with 101 Pay?
- Yes. Staff will scan two barcodes:
Your membership barcode to confirm your identity
Your 101 Pay payment barcode to complete the transaction
Can I enjoy my member discounts when using 101 Pay?
- Yes. Please show your membership barcode before payment so staff can confirm your status and apply discounts.
Will I earn member points when paying with 101 Pay?
- Yes. Make sure to show your electronic membership barcode first so your points can be automatically credited.
How do I change my transaction password?
- Go to [Member Center] > [Change Password] to update it.
Why didn’t I earn member points after paying with 101 Pay?
- You may have forgotten to show your membership barcode before payment.
Bring your receipt and transaction details to the B1 service desk within 7 days to claim points.
Why didn’t I get member discounts when paying with 101 Pay?
- Because your membership barcode was not scanned before payment.
Can I use someone else’s membership card or barcode with 101 Pay?
- No. To protect your rights, please only use your own membership barcode.
What should I do if I encounter issues using 101 Pay?
- For credit card issues, contact your issuing bank.
For app system issues, contact 101 customer service.
Do I need an internet connection to use 101 Pay?
- Yes. You must be connected to the internet when linking cards or making payments.
How do I stop using 101 Pay?
- Go to [101 Pay] > [Manage My Cards] > [Edit] > [Unlink] to remove linked cards.
You can also call customer service during business hours to suspend your account.
How can I contact customer service?
- Call (02) 8101-8800. For credit card binding or verification issues, please contact your issuing bank.
What if my question is not answered in the FAQ?
- Please call customer service at (02) 8101-8800 during business hours for assistance.
